EXCELLENT CUSTOMER SERVICE

A RELIABLE ELECTRIC SERVICE DELIVERY

COMPETITIVE POWER RATES

Excellent Customer Service

We aim to create a meaningful customer experience with the consumers through the delivery of excellent customer service.

Customer Friendly Application Process and Requirements

We stand by our mission to deliver our electric services in a friendly, non-discriminatory and helpful way. That is why we streamlined the application process and requirements to make it customer friendly.

Because getting your own electric meter should be easy!

Know your customer type and learn more here.

Spot Billing in All Districts

Get your bill on the spot and right away!

In order to ensure the accuracy of your bill, spot billing will be implemented in all seven (7) districts of Iloilo City—Jaro, Arevalo, Lapaz, Lapuz, Mandurriao, City Proper, and Molo.

Using industry standard meter reading equipment, you will be assured of an accurate reading of your monthly consumption and corresponding bill on the time and day it was read by our meter reading team.

24/7 Quick Response Team

MORE Power deploys six (6) response teams round the clock in order to quickly respond to your electrical network troubleshooting concerns.

Our Response Teams have got your back!

24/7 Hotline Assistance

We made sure that we are ready and attentive to receive all your concerns by providing you with our 24/7 Hotline Assistance.

Our Customer Service Associates are always on stand-by to receive your calls.

Just call +63.33.323.6619 or +63.33.327.2985 and call/text +63.917.637.5214 or +63.919.072.0626

Key Accounts Management

MORE Power has dedicated Key Account Officers for our identified Key Accounts in Iloilo City.

Our Key Account Officers bring accessibility and convenience at the doorstep of our Key Accounts in consideration and high regard of their business development and sustainability.

Want to learn more about our Key Accounts Policy? Please give us a call at Just call +63.33.323.6619 or +63.33.327.2985 and call/text +63.917.637.5214 or +63.919.072.0626.

Dispute Resolution

We consider your welfare to be our top priority. And if you have a concern, our Customer Welfare Desk Officers will help you determine the best solution to your needs.

Our Customer Welfare Desks are made accessible for you at our office location.

Reliable Electric Service Delivery

We commit to provide reliable, safe, and quality electric services by investing in the upgrading of the existing electric framework of Iloilo City and maintain an effective distribution maintenance plan to eliminate or minimize interruptions and outages.

WITHIN OUR FIRST FIVE YEARS

WE WILL INVEST

Php 1.57B in total

for the following projects

Php
0
M
Reliability Improvement Projects
Php
0
M
Capacity/Power Quality Projects
Php
0
M
Systems Loss Reduction Projects
Php
0
M
Safety Improvement Projects

Reliability Improvement Projects

Capacity/Power Quality Projects

Systems Loss Reduction Projects

MORE Power has dedicated Key Account Officers for our identified Key Accounts in Iloilo City. Our Key Account Officers bring accessibility and convenience at the doorstep of our Key Accounts in consideration and high regard of their business development and sustainability. Want to learn more about our Key Accounts Policy? Please give us a call at 033.327.5864 or email customercare@morepower.com.ph.

Safety Improvement Projects

We consider your welfare to be our top priority. And if you have a concern, our Customer Welfare Desk Officers will help you determine the best solution to your needs. Our Customer Welfare Desks are made accessible for you at our office location.

Competitive Power Rates

We aim to bring more to the lives of the Ilonggos by ensuring that the power rates delivered to the City are
maintained in a least cost manner.

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