Nearly a year since its inception in June 2023, MORE Power’s initiative to refund bill deposits to consumers who diligently pay their bills without incurring surcharges for at least 36 months continues to make strides in enhancing customer satisfaction and financial support.

The response from customers has been overwhelmingly positive, with many expressing surprise and gratitude upon receiving notification from MORE Power’s customer service representatives.

I was surprised nga I received a call from MORE nga may mga amo sini gale nga mga refund. Daw reward ko na ni, considering na I’ve been holistically paying our bills,” remarked Maria Monica Pinzon.

Ervin Sucgang also expresses hope for the continuation of this initiative, “Dako ini nga bulig ka makadugang para mag financially support sa mga kinahanglan sa balay. Tani ma-continue in inga oppurtunidad para makabulig sa mga konsumidor sang MORE.”

While Mary Glyn V. Palagao appreciates the refund as substantial aid in offsetting upcoming bills, “Nalipay ako kay nakabaton ako sang Bill Deposit Refund halin sa MORE Power. Gamiton ko ini para ibayad naman sa sunod ko nga bill. Dako gid in inga bulig para sa akon.

To date, MORE Power has disbursed a total of P1.5 million bill deposit refunds to 476 eligible customers.

Outreach to Customers

MORE Power’s records indicate that approximately close to a thousand customers are eligible, yet not all have initiated the process. To bridge this gap, proactive measures have been implemented, including the inclusion of a notification in customers’ Statements of Account or Spot Bill. Additionally, MORE Power eligible customers are also informed and reminded through calls and text messages of their entitlement, should they have missed the initial communication.

“We are committed to ensuring that all eligible customers are aware of their entitlement to a bill deposit refund. Our proactive outreach aims to streamline the process and maximize the benefits for our valued consumers.” Ma. Cristina Cabalhin, VP for Customer Care, stated emphasizing the importance of these outreach efforts.

MORE Power reiterates that ineligible customers who have not met the criteria for refund eligibility can still receive their bill deposit upon termination of their electric service, with an annual interest rate.

For further inquiries or assistance regarding the Bill Deposit Refund Initiative, customers are encouraged to contact MORE Power’s Customer Care Office.

MORE POWER CEO EMPHASIZES ROBUST DISTRIBUTION FOR METRO ILOILO-GUIMARAS INDUSTRIAL GROWTH

Mr. Roel Z. Castro, President and CEO of Iloilo City’s distribution utility, shared his invaluable insights as one of the key reactors in the Strategic Planning Workshop for the Metro Iloilo-Guimaras Economic Development Council (MIGEDC), held at District 21 Hotel in Iloilo City.

Castro emphasized the pivotal role of an efficient power infrastructure in driving industrial growth in Iloilo City. “If there’s one thing that guided our presence in Iloilo City, it’s ensuring a robust and efficient power system. This is essential for reducing rates and preparing for anticipated growth in both the service and industry sectors,” he stated.

Highlighting the entry of MORE Power’s sister company International Container Terminal Services (ICTSI), Castro pointed out the importance of investment attraction. “Our sister company, ICTSI, has taken over operations at the international port, attracting international shipping lines to Iloilo City. This prompts us to ask, what is it about Iloilo City that captures attention? It’s a testament to the investment and development potential here,” he remarked.

Drawing from the National Economic and Development Authority (NEDA) report, Castro emphasized the current economic landscape of region 6. “Services accounted for 61% of the 2022 Gross Regional Domestic Product (GRDP), followed by Industry at 21.5%, and Agriculture at 17.5%,” he noted.

Castro provocatively questioned the traditional path to prosperity, noting the need for a true agricultural revolution and industrial boom in region 6. He challenged workshop participants to ponder how to further improve and achieve sustainable agricultural and industrial growth.

Providing guidance for the Strategic Planning of MIGEDC, Mr. Castro suggested a focus on industrial development anchored on four pillars: agricultural endowment, advanced services sector, evolving technology, and green development.

However, Castro cautioned that despite the region’s abundant endowments, success hinges on a collective mindset shared towards a common goal for MIGEDC. “It’s the collective mindset,” he asserted.

The insights shared by Castro stress the urgency and importance of strategic industrial development in propelling Metro Iloilo-Guimaras towards sustainable economic growth and prosperity.

MORE Power Celebrates Success as Engineer’s Daughter Excels in Physician Licensure Exam

In a heartwarming testament to dedication and family pride, MORE Power celebrates the remarkable achievement of Dra. Sherry Ann G. Villagracia, daughter of Engr. Delfin Villagracia, MORE Power’s Line Operations and Maintenance Assistant Manager, in the April 2024 Physician Licensure
Examination.

As the youngest daughter of Engr. Villagracia, Dr. She’s accomplishment has brought immense joy and pride not only to her family but also to the MORE Power team. Mr. Roel Z. Castro, President and CEO of MORE Power, expressed his overwhelming emotions, highlighting the significance of Engr.
Villagracia’s achievement.

I don’t know how to express my feelings to occasions like this! Very overwhelming! I’m so happy that one way or another, MORE Power has been part of the journey of the Villagracia family!” Mr. Castro exclaimed.

Reflecting on Engr. Villagracia’s unwavering commitment and integrity, Mr. Castro encouraged Dr. She to emulate her father’s exemplary character and values. “Stay as humble as your Papa. He works diligently and honestly day in and day out. He doesn’t talk that much, but his work speaks volumes
about the kind of person he is,” he remarked.

Addressing Engr. Villagracia directly, Mr. Castro shared heartfelt sentiments, acknowledging the pride and fulfillment that comes with seeing a daughter succeed. “To Delfin, I know how happy and proud you are of having a daughter who is now a medical doctor! I could feel the pride that you have not only for yourself but for your daughter and family,” he conveyed.

The journey of the Villagracia family is marked by dedication and perseverance, with Engr. Villagracia’s recent recognition at MORE Power’s Employees Appreciation Night adding to the celebration. In February 2024, he was honored with the prestigious Lotus Award, symbolizing true professionalism and recognizing his dedication to MORE Power.

As Dr. She embarks on her career in medicine, the entire MORE Power team extends their heartfelt congratulations and best wishes. “To Delfin and Jonalyn, congratulations to you! And to Dr. She, make your parents and family even more proud by being one of the best doctors—a doctor with a
heart”, Mr. Castro concluded.

May the Villagracia family continue to be blessed with success, happiness, and prosperity as they inspire others with their remarkable journey.

DRA. SHE’S JOURNEY

Dra. She’s journey to becoming a physician is a testament to resilience and determination. Despite the challenges she faced, such as her commitment to public service and the pressures of medical school, she remained steadfast, guided by discipline and prayers.

“I should have taken the board exam last year in October, but I was busy serving as a barangay councilor under my former SK chairperson. People, including my father, wanted me to continue my public service,” said Dra. She.

Sacrificing sleep for relentless studying, she never wavered in her pursuit. She even shielded her parents from the fact that she took the examination, fearing their disappointment if she didn’t pass. “Actually, my parents didn’t know that I took the board exam. When I called my father last night and
told him I passed, he said, ‘Didn’t you take the exam?’ because I was in Manila at the time, and when I returned to Iloilo, I stayed in an apartment, and they didn’t know I was in Iloilo. I only called him last night because they were in Bacolod for work.”

As the first-generation doctor in her family, she carries the hopes and dreams of her loved ones, supported wholeheartedly by her father, Engr. Villagracia, and embraced by the MORE Power family, especially Mr. Roel Z. Castro, whose encouragement and support were invaluable.

Dra. She’s journey is not merely one of personal achievement but also of gratitude, as she acknowledges the presence of her family and colleagues, who provided her with strength and comfort along the way.

MORE Power is committed to lessening the inconvenience caused to our consumers affected by the recent 12-hour scheduled power interruption on Sunday, April 21, 2024. We have continuously sought ways to provide assistance during such situations.

In light of the recent outage, we collaborated with the Bureau of Fire Protection – Iloilo City and Federation Fire Iloilo to provide FREE cold water for washing and bathing to affected barangays. We scheduled water delivery to 12 affected barangays from 10:00 AM until power was restored.

MORE Power emphasized the relief brought by the energization of the Cebu-Negros-Panay (CNP) 230-kilovolt (kV) backbone project to Iloilo City and the entire Panay Island.

“This will be a significant relief for us at MORE Power and the entire Panay Island. Although the capacity is very good, there is a substantial relief for us. However, it is essential to consider whether ancillary services are necessary on the Island of Panay,” said Castro after attending the simultaneous ceremonial energization at the NGCP Barotac Viejo Substation, alongside Iloilo City Mayor Jerry P. Treñas.

When asked about the possibility of another round of a 4-day blackout scenario, similar to what occurred in January, Mr. Castro stated that while there is a probability, it is now significantly reduced due to the CNP project.

“For consumers, if before the energization of the CNP project there was a 50% probability of experiencing again a 4-day blackout, now the probability is only 10-20%. However, this probability, as it’s called, can still occur. I would attribute it to the configuration or the identification of whether ancillary services are needed on the Island. Here in Panay, we have four major coal plants, but in our view, the smaller plants are still lacking in case one of the four plants experiences an outage.”

With the energization of the CNP 230KV backbone project, Castro emphasized that the capacity of the submarine cable is now significantly expanded.

Castro explained ancillary services using an analogy of a spare tire: in the event of a flat tire, there’s a readily available spare that can be immediately replaced. Similarly, in the power industry, when one major power plant is offline, there’s another ready to replace it, preventing scenarios like those in April 2023 and January 2024.

CEREMONIAL ENERGIZATION OF CNP

President Ferdinand Marcos also acknowledged NGCP’s efforts in finally completing this critical project to enhance the resilience and reliability of power in Cebu, Negros, and Panay Islands.

“We must recognize NGCP for the successful completion of CNP. The completion of this project marks a milestone in our pursuit to enhance the resilience and reliability of our power infrastructure, especially in this area. We have to align the different power systems available in Panay and Negros,” said President Marcos in his speech.

The CNP 230kV backbone, composed of CNP1, CNP2, CNP3, and Negros-Panay Interconnection Project Line 2 (NPIP L2), is intended to strengthen the grid and improve the reliability of power transmission among the islands of Cebu, Negros, and Panay, with the construction of new 230 kV transmission backbone to support the existing 138kV facilities.

“The CNP presence is the link among three major islands in the Visayas and will provide a more reliable transfer of power to support the fast-moving economy of the provinces in the islands of Cebu, Negros, and Panay. This development will not only foster the efficiency of our electricity system but also contribute to the overall economic growth and well-being of our nation,” said Anthony Almeda, NGCP’s CEO, in his message during the ceremonial energization of the CNP project.

The CNP backbone project stands out as one of the most significant transmission infrastructure initiatives undertaken by NGCP, the country’s sole power grid operator.

As the much-anticipated Dinagyang Festival 2024 approaches, MORE Power, represented by Engr. Bernard Bailey Del Castillo, Vice President for Network Development and Operations Group, has announced the company’s proactive measures to ensure a smooth and uninterrupted celebration.

To address potential challenges during the festival, MORE Power has deployed a total of 30 teams strategically positioned in key areas. These teams are well-prepared to respond to any electrical concerns that may arise, ensuring the continuous delivery of reliable power throughout the event.

Engr. Bernard Bailey Del Castillo emphasized the company’s readiness, stating, “We have already taken preventive actions, deploying 30 teams strategically across the city. We have coordinated with the Philippine National Police (PNP) and the City Disaster Risk Reduction and Management Office (CDRRMO) to facilitate immediate responses in case of emergencies.”

As part of their commitment to public safety, MORE Power urges both Ilonggos and festival visitors to exercise caution with balloons, ensuring they are properly secured to prevent unintended incidents. Uncontrolled balloon releases pose a potential risk of entanglement with power lines, leading to unscheduled power interruptions.

MORE Power advises residents and eventgoers to take precautions before leaving their homes for the Dinagyang festivities. Ensuring that appliances are unplugged, and circuit breakers are switched off, which can significantly reduce the risk of fire hazards and electrical incidents.

“We want everyone to enjoy the Dinagyang Festival to the fullest, and our team is working tirelessly to distribute and provide reliable power supply throughout the celebration,” added Engr. Del Castillo.

Amid a decrease in overall generation charges caused by the lower fuel cost of the power supplier, MORE Power’s electricity rate for the January 2024 billing cycle has increased by P0.10.

This increase is attributed to the surge in transmission charges assessed by the National Grid Corporation of the Philippines (NGCP).

The driving factor behind this hike is the ancillary services, which are charges imposed on consumers to maintain a reliable electricity grid, keep the system in balance, and aid in the system’s recovery in case of a power system event.

The effective electricity rate for January 2024 is P10.3210 per kWh. Bills will be received by customers from January 18 to February 14, 2024.

Meanwhile, there are no changes in the Distribution, System, and Metering (DSM), the only component in the bill that goes to MORE Power.

MORE Power is implementing the one-time refund of pass-through charges in compliance with Energy Regulation Commission Resolution No. 14, Series of 2022.

Regular rates, without any refund, will resume in the December 2023 billing cycle.

MORE Power urges its consumers to continue practicing energy conservation.

This rate has decreased by P0.1590/kWh compared to the September 2023 rate. The reduced rate will be reflected in the bills of consumers received from October 18, 2023, until November 14, 2023.

For more information and to view the complete details of our monthly rates, please visit our website at https://morepower.com.ph/monthly-rates/.

For five consecutive months, MORE Power has successfully disbursed bill deposit refunds to its valued customers. For the month of September, a total of 162 customers became eligible for refunds, amounting to approximately P538,000.

MORE Power values the opportunity to engage with its customers and express appreciation for their continued trust and support.

Several consumers expressed their gratitude and shared how these refunds have positively impacted their lives:

Rodel Encajonado: “Sa subong bakal ko ni bugas, unahon na danay ang bugas para atleast may ara nakastocks sa balay. Nami subong kay kung gabayad ka before sang due date, ginabalik ang imo bill deposit. Dapat early kita magbayad.

Elmar Cabalfin: “Nabatyag ko subong, wala katupong nga kalipay. Bangud isa ako sa nadala sa bill refund. Sikreto makabayad early siguro samtang wala pa bill naton mejo maamat-amat ta tipig sa kilid para pag-abot sang bill gamay nalang inugdugang. Gamiton ang bill deposit para ibakal sang maintenance sang akon amay”

Cherry Pie Elizalde: “Unexpected kay wala man kami naga-expect nga may refund. Gamiton ko ini for emergency purposes. Tigana sa birthday sang bata ko. Thank you kay may program sila nga muni, daku gid mabulig sa pumuluyo, nga nagabayad bill on time.”

Edna De Vera Vasquez: “Mas okay, kasi yung sa PECO ang hirap-hirap nun mag apply. Pero yung MORE excited kami kasi makaka-apply na kami kahit walang sariling bahay. Masaya kasi nagulat din ako kasi nung tinawagan ako akala ko maniningil. Sabi ko tapos na ako magbayad. Sabi nya, refund ito ng Bill Deposit mo 3 years ago.”

This initiative, which began five months ago, has proven to be highly effective, with a total of 269 customers having already received their bill deposit refunds, amounting to a total of P811,000 in disbursed bill deposits.

MORE Power reiterates that ineligible customers who failed to pay their bills on time for 36 months can still receive their bill deposit when they choose to terminate their electric service, with an annual interest rate.

For less stress and easy access to MORE Power’s bills, customers are also encouraged to register for E-BILLING through this link: https://bit.ly/MOREPowerEBilling

MORE Power announced the winners of the First Monthly E-Billing Draw held on September 29, 2023, during their weekly program MORE Power At Your Service.

The lucky winners, each receiving Php500 worth of E-Gifts, are as follows:

In an effort to make billing stress-free and easily accessible, MORE Power launched its E-Billing Program on September 1st, allowing customers to receive and manage their bills electronically.

The program not only simplifies the billing process but also provides an opportunity for customers to win exciting prizes.

According to Miss Maricris Cabalhin, MORE Power’s Customer Care Head, registered E-Billing users will automatically qualify for the Monthly Raffle, giving them a chance to win Php500 worth of E-Gifts in each draw from September to November.

“Preliminary Draws in December and January will have 20 winners receiving Php1,000 worth of E-Gifts, along with the regular Php500 winners. The Grand Draw in February 2024, coinciding with MORE Power’s 5th Anniversary, will be the highlight of the celebration. Participants stand a chance to win an E-Bike or an E-4wheel vehicle, making it a truly grand spectacle,” Cabalhin added.

For those not yet registered for E-Billing, now is the perfect time to sign up. Be one amongst our customers who experience “EASY ACCESS NA, LESS STRESS PA” to monthly bills, and join in the exciting raffle draws.

The second monthly draw is scheduled on October 27, 2023.

MORE Power is pleased to announce another round of reduction in the residential electricity rate for the typical household in the September 2023 billing cycle.

Effective from September 18 to October 14, 2023, consumers can enjoy a decrease of Php0.2701 per kWh in their electricity rates. This welcome development will be reflected in the billing statements, providing valuable savings for our valued customers.

MORE Power remains committed to delivering reliable and affordable electricity services to our valued consumers. We are constantly working to find ways to reduce costs and enhance the overall customer experience.

For more information and to view the complete details of our monthly rates, please visit our website at https://morepower.com.ph/monthly-rates/.

MORE Power announces that a total of 175 customers have already received their bill deposit refunds since the program’s commencement in June 2023.

As of September 2023, MORE Power has successfully returned a total of P539,000 bill deposit to all eligible customers.

MORE Power’s President and CEO, Mr. Roel Z. Castro, reiterated the company’s stance on bill deposits, emphasizing that these funds do not belong to the company. “Since we have no intention of using or retaining these funds for our operations, it’s only fair to promptly return them to our customers,” Castro emphasized.

Under Article 7 of the Magna Carta for Residential Electricity Consumers, a customer who has paid their electric bills on or before the due date for three consecutive years may request a full refund of their deposit even before the termination of their service.

However, MORE Power is proactively reaching out to customers. Eligible customers are notified through a letter attached to their bills, eliminating the need for them to initiate the refund process. “We consistently go the extra mile to inform eligible customers about the refund process”, Mr. Castro said.

Looking ahead, the company anticipates processing a total of P3.3-million bill deposit refunds to 777 customers by the end of this year. This approach ensures that all eligible customers receive the refunds they are entitled to.

In addition, MORE Power is also strongly encouraging customers who have not yet registered for the E-Billing service to do so, to be included in the 1st Monthly Draw on September 29, 2023. Customers can access the QR Code or a link posted on MORE Power’s Official Facebook Page.

Iloilo City – In a move that underscores its commitment to customer convenience, MORE Power is elevating its E-Billing Program to new heights. On September 1st, the company officially introduced E-Billing via its Facebook Page, “MORE Power Iloilo”.

Gone are the days of hassles associated with paper statements, as MORE Power proudly presents its E-Billing service under the banner of “Less Stress Na, Easy Access Pa.” Accessing your electronic statement of account has never been simpler. MORE Power offers customers the choice of utilizing a QR Code or a dedicated link, both readily available on their Facebook Page and various materials including banners strategically placed in different barangays and at their Customer Services Office located in Hotel Del Rio.

This initiative marks a significant milestone in MORE Power’s ongoing commitment to streamlining its processes and delivering advanced services to its valued customers. With e-Billing, consumers can conveniently access their electricity bills anytime, anywhere, putting their statements at their fingertips. E-Billing offers an electronic rendition of monthly electricity Statements of Account, accessible via email or push messaging.

MORE Power’s E-Billing offers an array of benefits to its customers:

• Convenience – Consumers can effortlessly retrieve their bills at any hour, no matter their location, enabling a hassle-free experience.

• Accuracy – E-Billing is delivered directly to your designated email address, accessible through your registered online account, ensuring precision in every transaction.

• Environmentally Responsible – By eliminating the need for paper bills, e-Billing contributes to environmental sustainability by conserving precious trees.

• BIR Compliance – MORE Power’s issuance of e-Billing is fully recognized and certified by the Bureau of Internal Revenue (BIR), guaranteeing compliance with government regulations.

• Timely Delivery – Customers will receive their bills promptly on the cut-off date, providing ample time to prepare the necessary payment.

During the E-Billing launch event, which was an integral part of the “MORE Power at Your Service” initiative, hosted by Miss Joy Fantilaga, Strategic Communication Officer, Miss Maricon Garrido, the Customer Care Manager, discussed a step-by-step walkthrough on how to register for E-Billing. Garrido succinctly explained the straightforward registration process, which entails scanning the QR Code or following the link and providing basic information including a 12-digit account number, email address, and contact number. Upon successful registration, customers receive email and text notifications confirming their enrollment, with electronic billing statements commencing the subsequent billing cycle.

Miss Maricris Cabalhin, VP for Marketing, Corporate Affairs and Customer Care, enthusiastically disclosed that registered E-Billing users will have the exciting opportunity to participate in the monthly raffle draw. “All customers who successfully enroll in E-Billing automatically become eligible for our Monthly Raffle. Furthermore, customers who were previously registered for E-Billing and opted to discontinue receiving hard copies of their statements before the promo period are also included in the Raffle Draw,” Cabalhin announced.

In the Monthly Draws, each month from September to November, 50 fortunate winners will walk away with Php500 worth of E-Gifts, selected through electronic raffle. For the Preliminary Draws in December and January, the stakes are raised, with 50 winners receiving Php500 worth of E-Gifts and an additional 20 winners receiving Php1,000 worth of E-Gifts, all determined through electronic raffle.

The Grand Draw, a highlight scheduled for February 2024 during MORE Power’s 5th Anniversary celebration, marks the milestone of the franchise granted to MORE Power in February 2019. The Grand Draw promises a grand spectacle, with coveted prizes such as an E-Bike and an E-4wheel vehicle awaiting the fortunate winners.

At MORE Power, our solid commitment to ensuring consumer relief continues to drive our actions. We are pleased to share news of yet another significant decrease in the effective total residential electricity rate for the month of August 2023. This milestone is particularly important as it marks the eighth time this year that we have successfully lightened the financial load on our valued customers, even in the face of increased power delivery and ancillary service charges imposed by the National Grid Corporation of the Philippines (NGCP).

We are delighted to inform the residents of Iloilo City that electricity rates have seen an impressive reduction for the eighth consecutive month this year. Our dedication to providing affordable electricity is steadfast, and despite encountering challenges, we remain steadfast in our commitment to delivering tangible benefits to each and every one of our customers.

Roel Z. Castro, President and Chief Executive Officer of MORE Power, aptly notes, “This achievement stands as a testament to the dedication and patience of our Energy Sourcing team, as they consistently seek cost-efficient power generation supply, incorporate renewable energy, and leverage favorable market conditions.”

For the billing cycle of August, we have achieved an effective residential electricity rate of P10.9840/kWh. This marks a significant decrease of P0.4333/kWh when compared to the previous month’s rate of P11.4173/kWh.

The increased delivery and ancillary service charge of P0.0659/kWh was counterbalanced by a substantial reduction in the generation charge by P0.3939/kWh. This feat was primarily attributed to a reduction in fuel costs associated with purchased electricity, particularly from power suppliers such as KEPCO SPC, constituting a 19.06% share in energy procurement, and Sem Calaca Power with a 30.90% share.

In our ongoing pursuit of operational excellence, we continue to streamline our efforts, leading to a further decrease in the System Loss charge by P0.0237/kWh. This reduction is a direct result of our successful reduction in actual system loss. As of July 2023, the 12-month average system loss remains an impressive 5.85%.

Aligned with our dynamic corporate strategy, we’ve made refinements in lifeline subsidies, taking into account the exclusion of residents in subdivisions, condominiums, and villages. Demonstrating our commitment to prudent financial management, the Universal Charge (UC) for Missionary Electrification (UC-ME) has been adjusted following the successful 12-month NPC true-up adjustment, which was entirely billed in the previous month.

The cumulative effect of these strategic measures has led to a concurrent decrease in VAT and other taxes, resulting in meaningful financial relief for our cherished consumers.

The impact of these changes will be readily visible on the billing statements of our esteemed customers, effective from August 18 to September 14, 2023.

The agreement, signed on August 3, 2023, aims to promote the adoption of renewable energy in Iloilo. Under this agreement, Energy Regulatory Commission, City of Iloilo, and MORE Power will collaborate to encourage residents and consumers to use renewable sources of electricity, similar to Distributed Energy Resources (DER) and Net-Metering Services.

The three agencies have agreed to accelerate the adoption of renewable energy sources among the people of Iloilo City.

“We want to get solutions closer to the consumers, and we are really grateful to Iloilo City for not only responding positively to our request but also acting swiftly. This sets an example that we hope other LGUs will follow, partnering with national government agencies to bring solutions closer to our people,” said ERC Chairperson and CEO Atty. Monalisa C. Dimalanta.

Mayor Jerry P. Treñas stated that many offices and households in Iloilo City are already using solar panels. With this agreement, more people will be incentivized to utilize renewable energy sources because of the simplified process.

The ERC will assign personnel to Iloilo City to expedite the application process.

“We hope that this partnership will encourage more people to adopt green practices like solar panels and solar lights, so we can achieve the targets set by the Department of Energy and the national government. As far as Iloilo City is concerned, our biggest high school, Iloilo City National High School, already has solar panels, and the City Hall has solar panels fitted as well for our dialysis center and I-CARE. We will support the government’s program, and we are delighted that the Chairperson personally came here to finalize this agreement between ERC, MORE Power, and the City Government,” said Mayor Treñas.

For MORE Power, this is a significant opportunity for the people of Iloilo City to embrace renewable energy to protect the environment.

“I’m very happy to inform the ERC Chairperson that our collaboration with the city, having a one-stop shop between the LGU and MORE, has been actively working for three years now. We hosted the Office of the Building Officials (OBO) and City Engineers in our office and having ERC now as part of this one-stop shop is a very welcome development. We will definitely promote and ensure that we achieve the objectives of the national government and the LGU of Iloilo City,” stated Mr. Roel Z. Castro, President and CEO of MORE Power.

A group of consumers in good account standing were greeted with a warm welcome by MORE Power employees, including the Commission of the Energy Regulatory Commission, as they claimed their Bill Deposit Refund.

This is the third batch of consumers who qualified for the guidelines set by ERC under the Magna Carta for Consumers.

For 3 years, they were able to pay their electric bills on time, and they never had a record of disconnection.

Rolando Zamora is among those who benefited from this program.

“Daku man mabulig sa akon sa mga apo ko para makaeskewela, magabre klase. Kag daku gid nga pasalamat ko sa MORE Power,” says Rolando.

According to him, the money will be spent on the schooling of his grandchildren.

Another consumer, Lean, praised the quality of service offered by MORE Power.

“At least ang MORE daw satisfied man kami sa ila service. Kung may problema at least isa lang katawag, ara na sila sa imo pertahan,” says Lean Makahilo.

She testified that her monthly payment is worth the quality of service offered by MORE Power because they are always one call away when there is trouble.

According to Energy Regulatory Commission (ERC) Chairperson and CEO Atty. Monalisa Dimalanta, the commission stands proud of the initiative of Iloilo City’s Lone Power Distributor.

It also has outstanding service and fulfills its role as a public utility company.

“Imagine also if distribution utilities work as they should. There are fewer outages or, in fact, no outages when you call because you complain against something they’re there at your doorstep immediately,” says Atty. Monalisa Dimalanta.

“And if they ask for a refund, they give you back your deposit for the refund. Imagine also if citizens and consumers do their part as they should? They pay their taxes on time, they pay their bills on time, and they vote when they should, and they vote for people that should be worthy as they should, so imagine if the government works as it should,” she added.

Atty. Dimalanta emphasized the importance of mutual responsibility between citizens, consumers, and the government, “all of those elements are working as they should because you did your part as consumers, you paid your bills on time, the utility respected the law which required the return of the deposit when they paid on time, you don’t have to imagine it’s real.”

MORE Power President and CEO Roel Z. Castro assured the public that this is not the last time for the refund.

“One of the responsibilities of the consumer is to pay their bills on time. Salamat for the sakripisyo nga indi gid kamo nagpabaya sa inyo responsibilidad and obligasyon. Because of that, MORE Power is inspired to give you the best service,” Castro promises.

MORE Power is hoping that more consumers will pay on time so that they too can reap the same reward.

In a welcome development for residents of Iloilo City, the electricity rates have experienced a consistent downward trend for seven consecutive months since January 2023. We are pleased to announce that July 2023 will witness a decrease of P0.2410/kWh in the monthly billing.

The decreasing electricity rates can be attributed to a combination of factors. Since March 2023, the introduction of renewable energy sources has played a leading role in driving down costs. Moreover, the decreasing prices of coal in the global market and a dip in electricity prices in the Wholesale Electricity Spot Market (WESM) have further fueled the downward trend.

This latest adjustment brings the rate down to a more wallet friendly P11.4173/kWh from the previous rate of P11.6583/kWh. While consumers can rejoice in the ongoing decline, caution is advised when it comes to energy consumption. The prices of coal and electricity in the global market remain unpredictable, making it crucial for consumers to utilize electricity responsibly and efficiently.

“We would like to announce that the electricity rates in Iloilo City have decreased for the seventh consecutive month. This achievement is a testament to the dedication and patience of our Energy Sourcing team, as they continuously source for cost-efficient power generation supply, the entry of renewable energy, and favorable market conditions,” stated Roel Z. Castro, President and Chief Executive Officer of MORE Power.

Residents can expect the reduced rates to reflect in their bills from July 18, 2023, to August 14, 2023. Additionally, MORE Power seizes this opportunity to remind eligible customers, including members of the 4Ps program and marginalized end-users, to apply for the lifeline rate discount. This initiative aims to extend a helping hand to electricity consumers, particularly those living below the poverty line.

With a steadfast commitment to providing affordable and reliable electricity services, MORE Power remains dedicated to empowering the residents of Iloilo City. By prioritizing sustainable practices and exploring alternative energy sources, they aim to make a positive impact on both the environment and the local community.

MORE Power Iloilo continues to provide financial relief to its valued consumers as the second batch of bill deposit refunds was distributed on July 7, 2023.

The refund program aims to give back to customers who have consistently paid their bills on time for 36 months or three years.

Among the recipients is Violeta Tiangson, a resident of Rizal Pala-Pala Zone 1. When asked about her experience with the refund, she expressed her gratitude and explained how the additional funds would help with her daily expenses. “Whenever my bill arrives, I make sure to pay it immediately. I save whatever I can each day. Now, when my bill arrives, it will be much easier for me to settle. I will use this refund to bolster my savings and for future needs,” shared Tiangson.

Keiffer Espinosa, a barangay councilor from East Timawa, Molo, Iloilo City, also expressed his appreciation for MORE Power’s initiative. He emphasized how it greatly assists consumers in the area. “This is a significant help that MORE Power provides to us consumers in Iloilo City,” stated Espinosa. He further explained that he continues to pay in advance to avoid any disconnection.

The bill deposit refunds are not seen as rewards but rather as rights of the consumers based on the Magna Carta for Residential Consumers. MORE Power President and CEO, Mr. Roel Castro, emphasized the company’s commitment to fulfilling these obligations. “We implemented this program in accordance with the law. The bill deposit is not ours; it belongs to our consumers. We are fulfilling our responsibility and returning what is rightfully theirs,” stated Mr. Castro.

The initiative taken by MORE Power has garnered attention and praise from various stakeholders. The Energy Regulatory Commission (ERC) Chairman, Atty. Monalisa Dimalanta, commended MORE Power for setting an example for other distribution utilities. She highlighted the company’s commitment to transparency and consumer welfare.

According to the Magna Carta for Residential Consumers, bill deposits can be refunded to consumers who have paid on time for 36 months without experiencing disconnection. Apart from the bill deposit, an annual interest rate is also credited to the customer’s account to be deducted from their next billing.

The Iloilo City Government also recognized MORE Power’s efforts in refunding bill deposits. Francis Cruz, Special Assistant to Mayor Jerry Treñas, acknowledged the dedication and commitment of MORE Power in providing the best possible service to the Ilonggos. “This exemplary act sets the benchmark for others to follow,” stated Mr. Cruz.

The second batch of bill deposit refunds demonstrates MORE Power’s commitment to its consumers and its dedication to providing reliable and efficient electricity services. The company will continue to uphold its responsibilities and support its customers in Iloilo City.

For the month of June 2023, MORE Power had a total of 20 eligible consumers. Among them, only 15 submitted their applications, which were successfully processed. Out of the 15, 12 individuals have confirmed their commitment to visit our office today.

MORE Electric and Power Corporation (MORE Power) has begun refunding bill deposits to our customers. The first recipients of the refunds were Emmanuel Improgo, Baby Jean Agustin, and Barangay Chairman Romeo Losario Jagorin Jr. from Brgy. Sambag, Jaro, Iloilo City. These customers attended a simple ceremony at the MORE Power office, where they formally received their refunds.

Bill deposits are payments made by consumers when they apply for electric service. The Energy Regulatory Commission (ERC) mandates the refunding of bill deposits by all distribution utilities, whether they are private companies or electric cooperatives. This requirement is stated in Article 7 of the Magna Carta for residential electric consumers, which states that the deposit should be refunded after three years or 36 months of consistent, on-time payments with no record of disconnection.

For customers like Baby Jean, receiving a refund is a significant achievement. She never expected to be eligible for a refund three years after applying for her own connection in May 2020.

“Malaki ang pasalamat ko sa MORE kasi may mga programa sila na irefund ang bill deposit. Thankful ako naqualified ako for a refund. Malaking tulong ito sa amin,” says Baby Jean Agustin.

“Hindi na ako umaasa na may refund pala ang bill deposit. Wala naman kasi ito sa dating DU at wala akong narinig na may binabalik na bill deposit. Kaya nagulat ako na tinawagan ako ng MORE na ibalik na daw ang bill deposit ko,” says Barangay Chairman Jagorin.

“Ito na pala ang sinasabi nila noon na bill deposit refund. Malaking bagay na matanggap ko ito. Kahit 2,500 lang, I am very thankful,” says Emmanuel Improgo.

MORE Power President and CEO Roel Castro stated that the company aims to set an example for other distribution utilities (DUs).

“I asked some DUs why they are not returning deposits. They said the customers are not asking for it. That’s where I draw the line between a customer-focused DU and others. Even if the customer does not ask for it, we make an effort to inform them that this refund is due and will be returned,” says Castro.

Castro emphasized that the company has no intention of keeping the money as it is not needed for operations. They believe it is only fair to return the deposit to the customers when it is due.

This initiative received praise from Energy Regulatory Commission Commissioner Alexis Lumbatan, who personally attended the ceremony.

“It is very rare for a distribution utility to voluntarily return bill deposits to customers. I am extremely happy to be here today, witnessing this significant milestone. The DU itself contacts the consumers to return their bill deposits. As the oversight commissioner for consumer affairs for the past five years, this milestone is very close to my heart,” says Commissioner Lumbatan.

According to Mr. Castro, if the identified consumers continue to make regular, on-time payments, MORE Power has approximately 5 million pesos in bill deposits ready to be refunded to customers this year.

This five-position test bench – the newest state-of-the-art equipment of MORE Electric and Power Corporation – has the capability of testing five power meters simultaneously. It passed the accuracy test and was certified by the Energy Regulatory Commission.

To ensure an accurate meter reading for every consumer, MORE Power Iloilo invested in a state-of-the-art meter test bench.

According to Engr. Emil Joseph Cahuya, Assistant Manager of the metering department of MORE Power, the company bought a meter test bench. This 5-position test bench has the capability of testing five power meters in 3 minutes, and a portable desktop meter test station can be brought to different sites during fieldwork.

“Siguro isa naton ka advantage is tungod calibrated siya sang ERC, accurate siya and imported siya. Bangud sini, confident kita nga accurate ang metro nga gina deploy sa field kag fair ini sa MORE Power kag sa customer,” says Engr. Cahuya.

Whenever MORE purchases a new set of electric meters, the company’s metering department could check individually each meter if it is defective, or it is not calibrated correctly.

“Benefits nya is makatesting kita sa mga meter halin sa field or meter nga bag-o gani matest natun ang iya accuracy. Bal-an naton kung ang meter nga na is fit gamiton or indi. Advantage sini sa operation kay testing position, dasig-dasig lang siya. So, a matter of three minutes may test na kita kag result sa lima ka metro,” added by Engr. Cahuya.

Through this, the company could ensure that each meter reading is accurate. Likewise, each consumer is guaranteed the accuracy of the reading of their actual electricity usage which is the basis of the bill that they get to receive.

Engr. Bailey del Castillo, Senior Assistant Vice President for Network Operations confirmed that Energy Regulatory Commission (ERC) already approved the meter laboratory of MORE Power and that the said new equipment was also certified accurate by the regulators.

“Now we are already a certified meter laboratory by the ERC. This means we are guaranteed that all of the equipment that we are using are in conformance with the standard set by the government. So this meter test bench and including the portable meters are certified by our regulators”, del Castillo said.

He also clarified that the meter laboratory is being operated by a licensed engineer and trained laboratory technicians.

“We have a licensed engineer and trained meter laboratory technicians. That is technically competent to do the testing. So that’s part of the requirements. Our engineers are well-trained before these instruments are deployed to their function”, Engr. del Castillo added.

“We are not just testing these meters; we are also doing rehabilitation now and replacement. So the volume of our meter installations right now is high. That’s why we need these types of very efficient test equipment so that we can catch up with the daily volume,” says Engr. del Castillo.

MORE Power has around 87,000 consumers and replaced more than 30,000 damaged and inaccurate electric meters when it took over as the distribution utility of Iloilo City last 2020.

“This is really in line with our goal, to continuously upgrade our system and improve our equipment like this meter test bench to further provide quality service to our consumers. We are committed to delivering better service to all our customers and that is why we are doing all we can to improve in all aspects,” Engr. del Castillo emphasized.

MORE Power aims to modernize its facilities in Iloilo City within five years to bring the most cost-efficient service to all its consumers.